Frequently Asked Questions

What If I Forget My Withdrawal Pin?2020-06-05T23:34:36+00:00

We do not store your withdrawal pin. If you’ve lost or forgotten your withdrawal pin. unfortunately, we’re unable to help you regain access to your funds. Your withdrawal pin is stored securely on the blockchain during the account creation process to eliminate the possibility of an unauthorized withdrawal from your account.  Your withdrawal pin acts as a decryption key to unlock your wallet during a withdrawal  — your funds cannot be accessed without it. Because we don’t know or store your withdrawal pin (we can’t even reset it), only you are able to unlock and decrypt your wallet.

What If I Forget My Password?2020-06-05T23:19:12+00:00

If you forget your account password, you can reset it using the link on the login page.

Is My Bitcoin Safe?2019-11-05T05:18:31+00:00

To us, security is everything. We take the security of our users’ accounts more than seriously, so our wallets are equipped with a cohort of top-notch security features. One of them is multisig and manual processing of withdrawal requests. Multisig is a form of technology which requires a transaction to be signed for by two of our staff members before a withdrawal is processed and paid to account holders making a withdrawal request, which eliminates all possibilities of funds being compromised.

Are There Any Withdrawal Fees?2019-11-05T05:15:05+00:00

BitSprout offers one fee-free withdrawal per 30 days. All other withdrawals will incur a small processing fee.

What Time Are Interest Payments Made?2019-12-23T22:44:13+00:00

BitSprout processes and pays daily interest payments at 4:00 pm (GMT) London Time.

Can I Refer Friends?2019-11-20T22:23:03+00:00

Earn Free Bitcoin For Life Referring Friends

Earning interest on your Bitcoin is a good thing! But earning interest on the deposits of other people you refer is even better!

When you refer someone to BitSprout via your unique referral link and they make a deposit, you’ll automatically receive credit for that account. You’ll earn 5% per annum on your referral’s total account balance for life as long as they have funds in their account. This 5% per annum is in addition to their interest and the interest you’ll receive for your own deposits.

Example: if your friend has an account balance of 5 BTC you’ll earn 5% per annum for life on their account balance of 5 BTC plus any interest that they earn. If they add an additional 3 BTC, then you’ll be earning 5% per annum on 8 BTC and any interest they earn.

There is no limit to the number of friends you can refer or how much you can earn from referrals. Remember you earn 5% per annum for life on the balance of their entire account and your referral interest is paid daily.

Is There A Maximum Deposit Limit?2019-11-05T07:46:34+00:00

Currently, there is no maximum deposit limit. However, BitSprout does reserve the right return funds to account holders at any time and implement a deposit limit at our discretion.

Do You Offer Phone Support?2019-11-05T08:30:02+00:00

In order to be able to serve our clients better and assign their requests to the appropriate departments, we find it easier to keep all communication in writing.

Can I Have More Than One Account?2019-11-05T08:28:49+00:00

We have a strict policy of one account per user. You may have multiple accounts if one is in a company name, however, the second account must not be registered or logged as being referred by the first account or any other account holder directly associated.


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